Shipping policy
Shipping and Delivery
Order processing
Orders are processed within 2 business days.
Orders placed on weekends or public holidays begin processing on the next business day. During busy periods, processing may occasionally take longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Delivery estimates
Estimated delivery times begin after dispatch:
- United States: 8–12 business days
- United Kingdom: 5–9 business days
- European Union: 8–15 business days
- Canada: 8–15 business days
- Australia and New Zealand: 7–12 business days
- Rest of world: 8–20 business days
These are estimates, not guaranteed delivery dates. Customs processing, carrier delays, public holidays, severe weather and other circumstances outside our control may affect delivery.
Shipping charges
Available shipping options and any applicable charges are displayed at checkout before you place your order.
Duties and taxes
The price paid at checkout includes applicable taxes, customs duties and import charges. You should not be required to pay additional customs or import charges on delivery.
If a carrier or customs authority unexpectedly requests payment, contact us at hello@laylea.com before paying. Include your order number and a copy or photograph of the request so we can investigate.
Order tracking
All orders are shipped with tracking. Tracking information may take a few business days to update after dispatch.
If tracking has not updated for an extended period, or your order has not arrived within the estimated delivery period, contact hello@laylea.com.
Incorrect delivery information
Please check your delivery address before placing your order.
If you notice an error, contact hello@laylea.com as soon as possible. We will try to update the address before dispatch, but cannot guarantee a change once processing or shipping has begun.
Additional delivery costs caused by an incorrect or incomplete address supplied at checkout may be charged to you where permitted by law.
Delayed, lost or damaged orders
If your order arrives damaged, is confirmed lost, or has not arrived within a reasonable period after the estimated delivery window, contact hello@laylea.com with your order number.
We will investigate with the carrier and provide an appropriate solution. Your statutory consumer rights are not affected.
Contact
Laylea Jewelry
Email: hello@laylea.com