FAQ

Orders, delivery and returns

When will my order arrive?

Our published processing estimate is within two business days. Delivery estimates begin after dispatch and vary by destination. Tracking information is emailed when your order ships. See the Shipping Policy for current details.

Where can I see shipping charges?

Enter your delivery address at checkout to see available shipping options and charges before placing your order.

How do I request a return?

Email hello@laylea.com with your order number before sending anything back. Our Refund Policy explains eligibility, conditions and return postage.

What if my order is delayed or damaged?

Email hello@laylea.com with your order number so we can investigate and help.

Materials, care and fit

What is this piece made of?

Check the exact product’s listed materials and finish. Decorative components, earring posts and backs may need separate information. Our Materials & Care guide explains finishes and care.

Is the jewellery waterproof and tarnish-resistant?

Our stainless-steel jewellery is designed for everyday wear and finished to resist water, fading and tarnishing. Natural stones and decorative components may need gentler care.

How should I care for my jewellery?

Rinse your jewellery after exposure to salt water or chlorine and dry it thoroughly. Avoid direct contact with harsh chemicals, and store pieces separately when they are not being worn.

How do I choose the right size?

Use our Size Guide and the measurements for the exact piece. Adjustable rings do not fit every finger. Ask us before ordering if the fit range or other measurements are missing.

Offers

How does Buy 2, Get 1 Free work?

Add three eligible regular-price units to your cart and the lowest-priced eligible unit is free. The offer repeats for complete groups of three. Different eligible products and multiple units of one product can count together; sale items do not count.

How do I qualify for the monthly gift?

Your eligible merchandise total must reach €75 after discounts. Shipping and the gift itself do not count. If discounts or item removal reduce that total below €75, the gift no longer qualifies.

Contact

Email hello@laylea.com for help with an order or a specific piece.